Privacy policy

Last updated: July 21, 2026

Privacy Policy

Top Shelf Flooring Accessories is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products from us, visit one of our stores, create a trade account or otherwise interact with our business.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

Who We Are

Top Shelf Flooring Accessories is a specialist Australian supplier of flooring products and accessories for professional flooring contractors, builders, commercial customers and DIY renovators.

We operate retail stores in:

Newcastle
12 Christo Road
Georgetown NSW 2298

Central Coast
1/1 Enterprise Close
West Gosford NSW 2250

Website:
https://www.tsfa.com.au

The Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Details

Name
Business name
Postal address
Delivery address
Email address
Telephone number

Account Information

If you create an account or apply for a trade account we may collect:

Username
Password
Company information
ABN
Purchase history
Credit application details where applicable

Order Information

When you purchase products we collect:

Products ordered
Billing details
Delivery details
Payment confirmation
Order history
Warranty information
Returns information

We do not store your complete credit card details.

Payments are securely processed by approved payment providers.

Information Automatically Collected

When visiting our website we may automatically collect information including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Products viewed
Search terms
Shopping cart activity
Website usage statistics

This information helps us improve our website and customer experience.

Cookies

Our website uses cookies and similar technologies.

Cookies help us:

Remember your preferences
Keep you logged into your account
Improve website performance
Understand how visitors use our website
Measure advertising effectiveness
Recommend products that may interest you

Most web browsers allow cookies to be disabled. However, some website functions may not operate correctly if cookies are disabled.

Information We Receive From Third Parties

We may receive information from trusted third parties including:

Shopify
Payment providers
Freight companies
Courier companies
Marketing providers
Analytics providers
Fraud prevention providers

This information is only used to provide our products and services or improve your customer experience.

How We Use Your Information

We use your information to:

Process online orders
Process in-store purchases
Deliver products
Arrange freight
Process payments
Manage customer accounts
Manage trade accounts
Provide technical advice
Respond to enquiries
Process warranty claims
Process returns
Improve our products and services
Detect fraud
Meet legal obligations
Maintain business records

Where you have given permission, we may also send:

Product updates
Promotional offers
Industry news
New product announcements
Training events
Special promotions

You can unsubscribe from marketing emails at any time.

Trade Accounts

If you apply for a Top Shelf Flooring Accessories trade account, we may collect additional information including:

Business details
ABN
Contact information
Trading history
Credit information (where applicable)

This information is used solely to assess, establish and manage your trade account.

Technical Advice

Our team regularly provides technical advice regarding flooring preparation, coatings, sanding equipment and installation products.

Any information you provide during technical enquiries may be retained to:

assist with future enquiries
support warranty claims
improve customer service
maintain product records

Warranties and Returns

Where you request a warranty assessment or return products, we may collect:

Proof of purchase
Product photographs
Installation details
Batch numbers
Customer correspondence
Inspection reports

This information is used solely to assess warranty or return claims.

How We Share Information

We only share personal information where necessary.

This may include:

Shopify
Payment processors
Freight companies
Delivery couriers
IT service providers
Website hosting providers
Marketing providers
Government agencies where required by law
Professional advisers including accountants and legal advisers

We do not sell your personal information.

Shopify

Our online store is powered by Shopify.

Shopify securely hosts our online store and provides the ecommerce platform that allows us to sell products online.

For more information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

Payment Security

Payments made through our website are processed by secure third-party payment providers.

Top Shelf Flooring Accessories does not store your full payment card details.

Marketing

If you choose to receive marketing communications, we may send emails relating to:

New products
Industry information
Promotions
Training events
Product releases
Special offers

You may unsubscribe at any time using the unsubscribe link contained in our emails.

Website Analytics

We may use website analytics tools to understand how visitors use our website.

These tools may collect information including:

Pages visited
Device type
Browser type
Geographic location (general)
Time spent on pages
Referral websites

This information helps improve our website.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Security

We take reasonable steps to protect your information from:

unauthorised access
misuse
interference
loss
modification
disclosure

While we use commercially reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

provide our products and services
comply with legal obligations
maintain taxation records
resolve disputes
enforce agreements
support warranty obligations

When information is no longer required, it is securely destroyed or de-identified where practical.

Your Rights

Subject to Australian law, you may request to:

access your personal information
correct inaccurate information
update your information
request deletion where appropriate
withdraw marketing consent

Requests can be made using the contact details below.

Children's Privacy

Our website and services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact us.

Top Shelf Flooring Accessories