Find quick answers to our most common questions.
Your Questions, Answered
1. SHOPPING WITH TOP SHELF
Can I buy online, or do I need to come into a store?
Online ordering is available for trade account customers, with delivery Australia-wide. If you don't have a trade account, you can browse our full range online and buy in store at Newcastle or West Gosford.
Are your prices GST inclusive?
No. All prices on our website exclude GST, which is added at the counter or checkout.
Please Note: only B2B accounts can buy online.
Why does a product say "available in store"?
It means we stock it and you can pick it up from our Newcastle or West Gosford store. Stock levels move quickly, so if you need a large quantity, give the store a call before you head in. [Draft]
Do you sell to DIY customers, or only to trade?
Both. We look after professional floor layers and first-time DIYers alike, and our team will take the time to walk you through what your job needs. [Draft]
Can I get a quote for a larger job?
Yes. Send us your project details through our Contact page or call your nearest store, and we'll put together a quote. [Draft]
2. STORES & PICK UP
Where are your stores?
We have two stores: Newcastle at 12 Christo Rd, Georgetown NSW 2298, and West Gosford at 1/1 Enterprise Cl, West Gosford NSW 2250.
What are your opening hours?
Both stores are open 7:00am–4:00pm. [TBC]
3. DELIVERY FOR TRADE ACCOUNTS
Do you deliver, and to which areas?
We deliver Australia-wide for trade account customers who order online. Everyone else can buy from and collect at either of our stores.
4. PAYMENTS
What payment methods do you accept?
In store, we accept [TBC: in-store methods]. Trade account customers ordering online can pay by credit or debit card, Apple Pay, Google Pay or PayPal. [Draft + TBC]
5. Account & Technical Support
How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
How can I contact technical support?
You can reach our team by filling in contact form on our Contact Us page.
Get in Touch
Have questions or need assistance? Our team is ready to help you anytime.