Find quick answers to our most common questions.
Your Questions, Answered
1. SHOPPING WITH TOP SHELF
Can I buy online, or do I need to come into a store?
Currently our online ordering system is designed to allow you to order, pay online and then pickup at your preferred location. Online ordering and delivery is not currently available, but look out for this early in 2027!
Are your prices GST inclusive?
No. All prices on our website exclude GST, which is added at the counter or checkout.
Please Note: B2B customers who have an online account can pay online or via the Pay Now button on emailed invoices
Why does a product say "available in store"?
Stock levels are dynamic and can change but generally this means we have it available at our Newcastle or West Gosford store. For large quantities it is suggested you give the store a call before you head in.
Do you sell to DIY customers, or only to trade?
We sell trade quality products but DIYers are always welcome. When you come into store our team can walk you through what your job needs.
Can I get a quote for a larger job?
Yes. Send us your project details through our Contact page or call your nearest store, and we'll put together a quote based on your requirements. Project pricing can also be negotiated for larger requirements.
2. STORES & PICK UP
Where are your stores?
We have two stores: Newcastle at 12 Christo Rd, Georgetown NSW 2298, and Central Coast at 1/1 Enterprise Close, West Gosford NSW 2250.
What are your opening hours?
Monday 7:00am–4:00pm
Tuesday 7:00am–4:00pm
Wednesday 7:00am–4:00pm
Thursday 7:00am–4:00pm
Friday 7.00am-4.00pm
Saturday CLOSED
Sunday CLOSED
3. DELIVERY FOR TRADE ACCOUNTS
Do you deliver, and to which areas?
At present we offer local delivery for trade account holders only.
If you are a trade account and require products to be delivered outside of these areas please email us via our contact page or call your local store so we can confirm a price and if the products you require can be shipped.
NOTE: Many of our products contain Dangerous Goods and can not be delivered via courier.
4. PAYMENTS
What payment methods do you accept?
In store, we accept cash, credit and debit cards.
Trade account customers ordering online can pay by credit or debit card, Apple Pay, Google Pay or PayPal prior to pickup in store.
5. Account & Technical Support
How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
How can I contact technical support?
You can reach our team by filling in contact form on our Contact Us page.
Get in Touch
Have questions or need assistance? Our team is ready to help you anytime.